Frequently Asked Questions
Everything you need to know about your order and official Taylor Swift merchandise.
When will my order ship?
Processing times vary by item. Standard in-stock merchandise typically ships within 3-5 business days, while pre-order items will ship on or around the date specified on the product page. You will receive a tracking number via email once your package is on its way.
What is your return policy?
We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that certain items, such as digital music, personalized goods, and final sale items, are non-returnable.
How do I know what size to order?
A detailed size chart is available on each product page to help you find the perfect fit. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer and are collected at the time of delivery.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. As a result, we are generally unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and cart items before completing your purchase.
What should I do if my item arrives damaged?
We strive for the highest quality, but if you receive a damaged or defective item, please contact our customer support team within 7 days of delivery with your order number and photos of the damage so we can arrange a replacement.